FAQs

What materials are Brim's bottles made from?

Brim’s bottles are all made of high grade 304 or 18/8 stainless steel. This stainless steel is food and surgical grade therefore helps prevent corrosion and is chemically very inert. It is also 100% BPA and toxin free.

Can you put hot water in stainless steel bottle

Yes, you can certainly put hot water in stainless steel water bottles. Brim's bottles keep your hot water warm for up to 12hrs.

Do Brim’s bottles contain any plastic?

Yes, Brim’s bottle lids are made of BPA/BPS free, Non Leaching, toxin free polypropylene and a toxin free, food grade silicone sealing ring.

Is the bottle dishwasher safe? How to clean stainless steel water bottles

Please wash and clean brim’s bottles and its lids regularly to prevent lingering smells or tastes inside  the bottles. Wash regularly with hot soapy water or warm water with a teaspoon of bicarbonate soda. Rinse thoroughly with water. Drain upside down with space for air to flow into. Do not soak in water for long periods of time. Hand wash only. DO NOT put the bottle in a dishwasher.

Are bottles leak-proof?

Yes, Brim’s bottles are leak proof thanks to the airtight lid and silicone ring. These help keep the content inside the bottle consistent and the temperature from outside, out. 

Are Brim’s bottles suitable for acidic and fizzy drinks too?

Yes, Brim’s bottles are made of food grade steel which is resistant to acid. Just make sure to wash thoroughly after using for acidic drinks.

Can you customise Brim's bottles for a gift or business?

Yes, we are more than happy to customise your bottles for many purposes as well as co-branding. If you are interested in working with us to achieve this please visit our co-branding page and fill in the form.

What about passing through airport security?

Brim’s bottles are warranted against manufacturing defects for 6 months from date of purchase. This does not include normal wear and tear, dents, scratches or damage from use. Please ensure to take very good care of the bottles so they last long.

How can I reach out to Brim’s for PR enquiries and collaborations?

Please get in touch with us through our contact form here.

Returns Policy

30-Day Returns 

All Brim's bottles come with a 6 month warranty after purchase. Please contact the Brim's bottle team as soon after delivery as possible to resolve any issues or faults.

If your Brim’s bottle or accessory is not up to reasonable standard for any reason, just return it to us within 30 days of receipt of bottle or accessory for a full refund.

We are not able to offer an exchange service, however as long as the product has not been used or modified in anyway, we will process a full refund once the return has been received at our warehouse. 

Returns of non-faulty items outside of this timeframe cannot be considered and will forfeit refunds or warranty.

Products must be returned in their original condition and original packaging, in a saleable condition with a copy of your order confirmation email. Please ensure that all labels and packaging are present and as purchased. 

Please note it may take up to 14 working days for refunds to be processed upon receipt of the item.

Returning a Product

Please inform us (hello@brimsbottles.com) should you need to return an item or report a fault. All requests must be made as soon as you notice them.

Exchange returns from UK and Northern Ireland are free. The cost of returns from countries outside the UK and Northern Ireland will need to be covered by you, the customer.

All other returns including full refunds will be covered by the customer.

Brim's bottles cannot be held at fault for any returns misplaced by the post, we suggest using a recorded delivery service when posting returns to us.

For product returns, please send to:

Brim’s bottles ltd

Comforts Place Farmhouse, Farm Tandridge Ln, Lingfield RH7 6LW, United Kingdom

Here’s how to report a fault:

• Contact us at hello@brimsbottles.com
• If we are satisfied that the fault is ours (i.e. the item was not of satisfactory quality, fit-for-purpose or as described), we will reimburse the cost.